Sales Policy

Effective Date: December 12, 2024

At Brixo Luxury, we strive to ensure that every shopping experience is seamless, efficient, and enjoyable. This Sales Policy outlines the terms and conditions governing the sale of products through our website, including how we process orders, payments, and shipments, as well as our pricing and refund policies. By making a purchase on our site, you agree to these terms and conditions.

1. Product Availability and Descriptions

  • Product Information: We make every effort to ensure that the information provided on our website is accurate, including product descriptions, pricing, and availability. However, due to the dynamic nature of inventory, some discrepancies may occur. If an error is identified in the price or availability of a product, we will notify you as soon as possible and give you the opportunity to accept or decline the change.
  • Stock Availability: All items are subject to availability. While we strive to maintain adequate stock levels, there are instances where certain items may be temporarily out of stock. In such cases, we will notify you and provide alternatives or offer a full refund if applicable.

2. Order Process

  • Placing an Order: When you place an order through our website, you are offering to purchase products under the terms of this Sales Policy. We will confirm your order by sending you an email, but this does not mean that the order has been accepted. Acceptance of your order and the completion of the contract between you and Brixo Luxury occurs when we ship the products.
  • Payment: We accept various forms of payment, including credit cards, debit cards, PayPal, and other secure payment methods. By submitting your payment details, you authorize us to charge the amount due for your order.

3. Pricing

  • Pricing Accuracy: All prices displayed on our website are in U.S. dollars and include applicable taxes (if stated). However, prices are subject to change without prior notice, and we reserve the right to adjust pricing for promotions, discounts, or other factors.
  • Promotions and Discounts: Occasionally, we may offer promotional codes, discounts, or special offers. These are valid only within the specified terms and cannot be combined with other promotions unless stated otherwise.

4. Shipping and Delivery

  • Shipping Methods and Costs: We offer several shipping methods to suit your needs, including standard and expedited options. Shipping costs are calculated at checkout and depend on the size of your order, delivery location, and chosen shipping method.
  • Shipping Timeframes: Once your order is shipped, we will provide you with tracking details. Delivery times vary depending on your location and the shipping method selected. While we strive to meet estimated delivery windows, we cannot guarantee exact delivery dates.

5. Returns and Cancellations

  • Order Cancellations: If you wish to cancel an order, please contact us as soon as possible. We are able to cancel orders before they are processed for shipment. After an order has been dispatched, cancellations may not be possible.
  • Returns and Exchanges: For details on how to return or exchange an item, please refer to our Returns and Refund Policy.